Privacy Policy

Last Updated: November 2025

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Brightly Dental (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us, including information collected through SMS/MMS messaging (“text messages”). This SMS Privacy Policy explains how we collect, use, and safeguard your information when you choose to receive text messages from us.

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Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number

• Your name (if provided)

• Appointment details

• Consent records (how/when you opted in)

• Any messages you send to us

• Optional information submitted via online forms

We do not collect or request Social Security numbers, financial account numbers, or other highly sensitive personal data through SMS.

How We Use Your Information

We use the information collected through SMS for:

• Appointment confirmations and reminders

• Treatment follow-up messages

• Patient care communication

• Billing or insurance inquiries (non-sensitive only)

• Responding to questions you initiate via text

• Sending necessary practice updates or notifications

We do not send promotional or marketing SMS messages unless you have given express written consent.

Sharing Your Information

Brightly Dental never shares, sells, or rents your SMS opt-in information or mobile phone number to third parties for marketing or advertising purposes.

We may share information only with:

• HIPAA-compliant partners assisting in patient communication

• Mango Voice (our SMS provider) strictly for message delivery

• Third parties only when legally required (e.g., subpoena, fraud prevention)

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

Your Consent

By opting in to SMS, you agree to receive:

• Appointment reminders

• Patient care communication

• Billing or insurance updates

• Two-way conversations with our team

Messaging frequency may vary based on your treatment, scheduling, or communication with us.

Msg & data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.

Opt-Out & Your Choices

You can opt out of receiving Brightly Dental text messages at any time:

• Reply STOP to any message

• Call our office

• Email: support@brightly-dental.com

After opting out, you may still receive non-SMS forms of communication (email, phone calls) related to your care.

Data Security

We safeguard your information using reasonable administrative, technical, and physical security measures.
However, SMS messaging is not a HIPAA-secure communication channel. For sensitive information, we may reach out via phone or secure portal.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website.

Contact Us

For questions about this SMS Privacy Policy:
Brightly Dental
Website: www.brightly-dental.com
Email: info@brightly-dental.com
Phone: (720) 319-7170